Our 9 Step Carpet Cleaning Programme

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Step 1 - Pre-Inspection
Every great carpet cleaning experience starts with a proper pre-inspection. Our service technician will inspect your particular areas of concern as well as noting carpet construction and soiling conditions and ascertain just how your expectations can be realised.  He will also advise you of any possible permanent staining.  The fiber type is also determined with a quick test.

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Step 2 - Commercial pre-vacuum

Your carpet will be thoroughly vacuumed with a special commercial Vacuum to remove bonded dry soil. Dry soil is removed by a thorough vacuuming. Removing dry soil is one of the most important steps in cleaning.

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Step 3 - Pre-spray & Pre-spot
Traffic areas and spots are pre-treated for more effective soil and spot removal.

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Step 4 - Agitation
Your carpet will be agitated with a rotary cleaning machine or brush, which will massage the pile as the pre-spray loosens the soil.

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Step 5 - Rinse & Extract
Once the soil has been loosened and suspended, our warm water extraction process will thoroughly flush the carpet pile. Pressure and heat are regulated so that carpet is not over-wet. As we care about your carpets we ensure that wool carpets are rinsed with warm or hand hot water. Every carpet that we clean is pH balanced so that there is no sticky residue left behind.

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Step 6 - Post-spot Treatment
If any spots are not removed during the cleaning process, specialty-spotting techniques are employed. There may be a charge for this service if there are a number of specific stains, which require attention. Note: Permanent stains identified by our technician may not be removed.

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Step 7 - Post Grooming
The carpet pile is set in one direction for faster drying and visual appeal.

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Step 8 - Post Inspection
Please walk through your home or business to inspect our work. We will advise of any flaws, or installation defects, stains that may not have responded to treatment or conditions of wear.

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Step 9 - No-Risk Guarantee
Should there be a problem or an area that you are not satisfied with, we will re-clean the area at no extra charge.  

 

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